Frequently Asked Questions
Quickly find answers to your questions
What is ARCEP Benin?
The Regulatory Authority for Electronic Communications and Postal Services (ARCEP Benin) is the regulatory body for the following sectors:
- Telecom operators - Regulation of mobile and fixed telecommunications operators
- Internet Service Providers - Supervision of Internet Service Providers (ISPs)
- Postal services - Regulation of postal activities
- Service providers - Supervision of service providers Telecommunications
- Private networks - Management and authorization of private telecommunications networks
- Consommateurs - Protection des droits des consommateurs
Pourquoi utiliser la plateforme e-services ?
The e-services platform offers you many advantages:
Save time
Submit your requests online 24/7
Real-time tracking
Track the progress of your applications at any time
Acknowledgement of receipt
Receive instant confirmation of your submissions
Security
Your data is protected and secure
Who can use this platform?
The e-services platform is accessible to any operator, service provider, company, or individual wishing to carry out administrative procedures with ARCEP Benin.
How do I create an account?
- Click the "Sign Up" button at the top of the page.
- Fill out the registration form with your information.
- Verify your email address via the link you receive.
- Complete your profile with additional information.
- Your account is ready to use!
How do I reset my password?
- Click on "Forgot your password?" on the login page.
- Enter the email address associated with your account.
- Check your email inbox (also check your spam folder).
- Click on the reset link in the email.
- Set your new password and confirm.
How do I update my information?
Once logged in, access your profile to edit:
- Your personal information (first name, last name, etc.)
- Your contact information (address, phone number, email)
- Your password
- Your notification preferences
What are the steps to submit a request?
Login
Log in to your account or create one
Selecting a Service
Choose the desired request type
Form
Fill out the form and attach the required documents
Submission
Validate and submit your request
How can I track the status of my request?
Several options are available to track your request:
- Dashboard - View the status of all your cases in real time from your personal account
- Email Notifications - Receive automatic alerts for each status change
- Tracking Number - Use your case number for quick tracking
What documents are generally required?
The required documents vary depending on the type of request, but generally include:
- Legal representative's ID or RCCM (Register of Commerce and Companies)
- Company's Articles of Incorporation (for legal entities)
- Technical documents specific to the request
- Proof of payment of the application fee
- Duly signed application form
Quels sont les moyens de paiement acceptés ?
Mobile Money
- SPACETEL BENIN -> MTN MoMo
- MOOV AFRICA BENIN -> Moov Money
- CELTIIS -> Celtiis Cash
Bank Transfer
Payment by Bank Transfer
- International Bank for Industry and Commerce
IBAN: BJ66 BJ185 01100 001400073801 54
How do I obtain a payment receipt?
After your payment has been validated:
- A receipt is automatically generated by the platform.
- It can be downloaded from your dashboard.
- A copy is also sent to your email address.
My payment failed, what should I do?
If your payment fails, here are the steps to follow:
- Check that your balance is sufficient
- Wait a few minutes and try again
- Try another available payment method
- Contact our support if the problem persists
What types of approvals are available?
ARCEP Benin issues several types of approvals:
- Equipment approval - For the certification of terminal and radio equipment
- Installer approval - For professionals installing telecommunications equipment
- Laboratory approval - For laboratories performing conformity tests
How do I obtain a frequency authorization?
To obtain a frequency authorization, follow these steps:
- Identify the type of frequency that meets your needs
- Prepare the required technical documents (frequency plan, equipment specifications)
- Submit your application online via the platform
- Pay the processing fees
- Await the ARCEP decision (notification by email)
I am a foreign company, can I apply?
Yes, foreign companies can access the services of ARCEP BENIN. They are not required to be represented by a local entity, but must provide:
- Registration documents from their country of origin (translated if necessary)
- A correspondence address in Benin (if applicable)
- Respecter la réglementation béninoise en vigueur
Quelles sont les exigences techniques pour utiliser la plateforme ?
Pour une expérience optimale, votre navigateur doit :
- Avoir JavaScript activé
- Autoriser les cookies
- Disposer d'une connexion internet stable
- Être à jour (Chrome, Firefox, Safari ou Edge recommandés)
Comment envoyer des échantillons physiques pour homologation ?
Pour les demandes nécessitant l'envoi d'échantillons physiques :
Adresse d'envoi
ARCEP BENIN - Secrétariat Exécutif
1er étage, Immeuble MAERSK HOUSE, Cotonou, République du Bénin
01 BP 2034 Cotonou
+229 01 21 31 01 65 / +229 01 21 31 72 76
contacts@arcep.bj / e-services@arcep.bj
Quels sont les délais de traitement des demandes ?
Les délais de traitement varient selon le type de demande :
| Type de service | Délai moyen |
|---|---|
| Agrément d'équipement | 10 à 20 jours ouvrables |
| Autorisation de fréquence | 15 à 30 jours ouvrables |
| Autorisation de réseau | 20 à 45 jours ouvrables |
| Ressources de numérotation | 7 à 15 jours ouvrables |
500+
Active Users
1000+
Processed Requests
50+
Available Services
24/7
24/7 Availability